Gifco
Call us : +961 1 450550

Privacy Policy

  1. Introduction:

We at Ghorayeb International Freight Forwarding Company, GIFCO, respect your concerns about privacy. This Privacy Notice describes the types of personal information we collect about consumers, how we may use the information and with whom we may share it. The notice also describes the measures we take to safeguard the personal information.

In addition, it describes how you can ask us to:

  • Access or change the personal information we maintain about you
  • Withdraw consent you previously provide us
  • Refrain from sending you certain communications
  • Answer questions you may have about our privacy practices.

This document contains:

  1. Information we obtain:

We may obtain consumer personal information (such as name, contact details and payment information) in connection with various activities such as the use of GIFCO’s website, shipping activities including delivery and pick up of shipments, requests to track shipments or answer questions, events in which we participate in, and promotions and other offers.

The types of personal information we may obtain include:

  1. Individual and business contact information such as name, company name, physical address, email address, and telephone or fax number
  2. Shipping information such as shipping related contact details like the shipper’s and consignee’s name, physical address, email address, telephone number, signature for proof of delivery, AWB/BL number, information given to us that help us access locations to which we provide service and information provided to us regarding the content of certain shipments, but only to the extent of an identifiable person can be linked to such content
  3. Names, email addresses and telephone numbers of others to whom we are asked to send information
  4. Information provided in response to surveys
  5. Username, password and other credentials used to access GIFCO’s products and services online
  6. Social media handles, content and other data posted on our official social media pages or elsewhere on the internet, and information we obtain though GIFCO-related social media platforms
  7. Payment information including payment card details or online payment service number and billing address, and financial information such as bank account number
  8. Tax identification number in circumstances in which you request products or services for which this information is required
  9. Other personal information that may be provided by other means to obtain our product or service
  10. How we use obtained information

We may use the information we obtain to:

  1. Pick up, deliver and track shipments
  2. Provide products and services you request such as logistics, supply chain management, customs clearance and brokerage services and financial services
  3. Process and collect payments
  4. Provide customer support and respond to and communicate with you about your requests, questions and comments
  5. Establish and manage your GIFCO account
  6. Offer you products and services we believe may interest you
  7. Communicate about, and administer your participation in special events, programs, surveys, contests, sweepstakes, and other offers or promotions
  8. Enable you to post on our blogs and interact with GIFCO through social media
  9. Send information to your contacts if you ask us to do so
  10. Process claims we receive in connection with our services
  11. Operate, evaluate and improve our business including new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services, and website, and performing accounting, auditing, billing reconciliation and collection activities.
  12. Perform data analysis including market and consumer search, trend analysis, financial analysis, and anonymization of personal information
  13. Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
  14. Comply with applicable legal requirements and our policies
  15. Information we share

We do not sell or otherwise share personal information about you, except as described in this privacy notice. To perform our pickup and delivery services, we share shipping information with third parties such as shippers, consignees, third party payers and recipients. We also share personal information with third parties who perform services based on our instructions. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

 

Information collected through third party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to your use of a Facebook “Like” button) is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and GIFCO is not responsible for those providers’ information practices.

Many of our customers outsource all or a part of their supply chain to us. Through our forwarding and logistics business units, we manage these supply chain, focusing on supply chain optimization, freight forwarding, and international trade and brokerage services for our customers worldwide (including a broad range of transportation solutions such as air, ocean and land freight).

We also may disclose information about you if we are required to do so by law, regulation or legal process (such as a court order) in response to requests by government agencies, such as law enforcement authorities, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of reorganization, dissolution or liquidation)

 

  1. Access and correction

Subject to applicable law, you may obtain a copy of certain personal information we maintain about you or update or correct inaccuracies in that information or you may have the right to obtain access to personal information we maintain about you by contacting us as indicated in the “how to contact us” section of this privacy notice. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below

 

  1. How we protect personal information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our facilities and vehicles to authorized individuals, information that is located on the outside of a package or letter may be visible to others

 

  1. Data transfers

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in the privacy notice and in accordance with applicable law.

 

  1. Updates to our privacy notice

This privacy notice may be updated periodically and without prior notice to reflect changes in our personal information practices. We will post a prominent notice on our websites to notify you of any significant changes to our privacy notice and indicate at the top of the notice when it was most recent updated

 

  • How to contact us

    You can easily contact us by simply calling GIFCO’s Landline or by sending a fax or an email to our customer care representatives. Below are the contact details:

    • Telephone: 00961 1 450550
    • Fax: 00961 1 450618
    • Email: customercare@gifco.com